![]() Individuals may also purchase for their personal needs.Ĭostco’s warehouses present one of the largest and most exclusive product category selections to be found under a single roof. The warehouses are designed to help small-to-medium-sized businesses reduce costs in purchasing for resale and for everyday business use. And I can see why they’re running behind all the time if they’re having to correct what they didn’t fix right away in between appointments.Costco Wholesale Corporation operates an international chain of membership warehouses, mainly under the "Costco Wholesale" name, that carry quality, brand name merchandise at substantially lower prices than are typically found at conventional wholesale or retail sources. Pulled up didn’t get helped for another 10 minutes and the young man helping me didn’t really seem like he knew what I was talking about. Was told to pull right up, they’d reset the sensor. I then hopped in my car and the same pressure light was still on. ![]() ![]() It did take 90 minutes, I asked what tire it was and the girl working didn’t even know, said it was on the paleo towel. Came in at 4 for my scheduled appointment, was told it would take 90 minutes (for a tire pressure check!). No problem booked me for the following day because they said they were very behind that day. I called a day ahead for an appointment for low tire pressure, just needed my tire looked at for a slow leak. Sure, some of the members could be nicer, but eh, they got the job done. All of that with genuine empathy and a smile. He checked all my tire pressures, explained how one might have leaked and also how scheduling was booked out for three weeks but that I could do a "drop" and leave my car at Costco all day if I needed it done soon. Carter was the one to help me and did an absolutely fantastic job. I came back for a re-torque of the lugs and pointed out my TPMS light. I had an issue with one of my tires immediately after a rotation. The tire rotations only take like an hour (I was 30 min late to an appointment once and they still finished it in an hour). I live close enough to walk home, so no big deal. The new tire installation took half a day. I have been here for new tire installations and tire rotations. When I go in, they have my paperwork ready. Save yourself the trouble and buy from anywhere but Costco. Horrible customer service, they don’t value your time. I’m not sure what they are doing with that much time or why they even take appointments. I worked in a shop many years ago and my boss always gave me 20 minutes for this job. 10 am appt today and it took 2 hours to rotate and balance my tires. I gave this tire shop a few years break but with being a member and having the credit card I was lured back. Costco has been such a pleasant experience I am not sure why the tire shop has such a hard time. At some point your time is worth more than saving a few dollars. I recently had a poor experience with tire installation and the manager Kyle took responsibility and made things right.įollow up today with my first rotation/repair after purchasing the tires about 7500 miles ago. I have purchased several sets of tires from them and they are always very busy which is why I generally make an appointment.
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